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Salary: USD 55,000 - 60,000 / annual
Chowbus is a leading Asian restaurant technology SaaS platform operating across North America, serving over 10,000 Asian restaurants across 30+ states and 100+ key cities. The company has achieved doubled annual growth and is pioneering the North American Asian Restaurant SaaS sector.
The Technical Associate is responsible for restaurant technology installations and post-sales support, serving as the primary interface between Chowbus and restaurant clients in local markets. This operations-driven role manages partnerships and collaborates cross-functionally across the business.
Key Responsibilities:
- Collaborate with the menu team to accurately set up and configure restaurant menus before installation, and assist with menu-related requests post-installation
- Ensure network setup and verification are completed prior to hardware installation
- Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals
- Stand by on-site for a designated period after installation to monitor POS system performance and address any arising issues
- Use independent judgment to determine the order of implementation steps based on restaurant needs and menu design options
- Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally
Working Conditions:
- Proficient in operating computers for system setup and troubleshooting
- Ability to stand, kneel, and reach overhead while installing and assembling electronic devices
- Comfortable using ladders or lifts for network cable installation
- Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment
- Awareness of potential slip and trip hazards in the work environment
- Ability to operate vehicles and travel to restaurant client locations as needed
- Available for on-call assignments based on business needs
Requirements:
- Bilingual proficiency in English and Mandarin required (bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese, or other second languages will be considered)
- Prior customer service or customer-facing experience required
- 1+ years of software operations and hardware installation experience highly preferred
- Prior startup experience preferred
- Bachelor's degree in a related field preferred
