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Island is seeking a Technical Account Manager to serve as a strategic technical partner for enterprise customers in the NYC region. You will be the trusted advisor and primary technical point of contact for a portfolio of Island customers, guiding them through their entire journey from onboarding through operational maturity.
Key responsibilities include:
• Serve as the technical point of contact for enterprise customers, providing expert guidance and support throughout their lifecycle with Island
• Proactively manage support cases, feature requests, and escalations, driving resolution while keeping customers informed
• Deliver training and enablement to customer teams on deploying, managing, and operationalizing Island using industry best practices
• Provide configuration and optimization guidance tailored to each customer's unique environment, balancing security, performance, and usability requirements
• Keep customers informed of upcoming releases and new capabilities, demonstrating how new features address their specific business needs
• Collaborate cross-functionally with Product, Engineering, Support, and Customer Success teams to deliver a unified customer experience and provide product feedback
Island unifies AI enablement, network access, data protection, identity, and endpoint control into a single workspace, providing enterprises with universal visibility and control while maintaining a fast, fluid user experience. The company is backed by leading investors including Coatue Management, Insight Partners, and Sequoia Capital, and is trusted by some of the world's largest enterprises.
REQUIREMENTS:
• 5+ years in technical account management, solutions engineering, or post-sales technical roles in software or cybersecurity
• Strong technical foundation with experience supporting enterprise IT products, ideally SaaS or security platforms
• Demonstrated experience handling customer escalations, support tickets, and technical project management
• Excellent communication skills with ability to articulate complex technical concepts to both technical and non-technical audiences
• Proficiency with tools such as Salesforce, Jira, Confluence, and remote collaboration platforms
• Bachelor's degree in a technical discipline or equivalent professional experience preferred
