SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 110,000 - 130,000 / annual
Knox operates the largest Federal & DoD managed cloud, building and operating secure cloud and AI environments that support the U.S. government's most critical missions. As a Technical Account Manager I, you will own strategic customer relationships for Enterprise customers operating within Knox's FedRAMP-authorized cloud environment.
You will be the primary customer advocate within Knox, responsible for ensuring operational success after implementation, driving customer alignment, managing escalations, and serving as a trusted advisor across technical and operational initiatives. This role coordinates closely with SRE, Security, Compliance, Engineering, and Customer Success leadership teams to ensure customers operate successfully in highly regulated environments.
Key responsibilities include: owning ongoing customer relationships following implementation and production go-live; serving as the primary operational and strategic point of contact for customer accounts; advising customers on operational best practices, process adherence, and platform adoption strategies; coordinating cross-functional teams during operational incidents, escalations, and customer-impacting events; driving customer meeting cadence, operational reviews, and executive status updates; ensuring customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes; identifying customer risks, operational gaps, or adoption concerns and proactively driving mitigation plans; partnering with Technical Implementation Managers and Engineering teams to ensure continuity between implementation and long-term operations; advocating for customer needs internally while balancing platform standards and operational scalability; and supporting continuous improvement initiatives related to customer operations, service delivery, and customer experience.
The work is high-impact and purpose-driven. You will operate at federal scale, securing some of the most sensitive government environments in the country. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable.
REQUIREMENTS:
- 3+ years total experience, including at least 2 years directly supporting FedRAMP, RMF, or federal authorization activities
- 3+ years in FedRAMP, federal cybersecurity/compliance, RMF, ISSO/ISSM support, security assessment/audit, cloud operations, technical account management, or related role
- At least 2 years of direct experience supporting FedRAMP or federal RMF authorization and ongoing authorization activities (not just general exposure to regulated environments)
- Working knowledge of FedRAMP, NIST RMF, and NIST SP 800-53, including security controls, evidence, assessments, findings, POA&Ms, and continuous monitoring
- Experience participating in authorization activities such as SSP/control documentation, evidence collection, assessment support, POA&M management, ConMon, significant changes, annual assessments, or responding to assessor or agency questions
- Experience working with or supporting Cloud Service Providers, federal agencies, 3PAOs, ISSOs/ISSMs, AOs, or other stakeholders involved in federal authorization
- Familiarity with federal cloud procurement and the relationship between SaaS providers, FedRAMP authorization, agency ATOs, and government customers
- Strong customer communication, organization, and stakeholder coordination skills
- Familiarity with AWS, Azure, or GCP preferred
- Bachelor's degree or equivalent relevant experience preferred
- U.S. citizenship required (dual citizenship not permitted); must provide documentation verifying sole U.S. citizenship as part of background check
