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Salary: USD 134,400 - 158,000 / annual
Ripple is building financial infrastructure for a world where value moves like information. This Customer Success Senior Manager role is central to driving revenue and product adoption across Ripple's enterprise customer base.
You will deepen customer relationships by scaling payments volume, implementing custody solutions, and identifying cross-sell opportunities for Ripple's enterprise-grade products. Working with financial institutions, businesses, governments, and developers, you'll serve as a trusted advisor and Ripple advocate, helping customers unlock the full potential of Ripple's platform.
Key responsibilities include:
- Developing deep understanding of each customer's technical solutions, organization, decision-making structures, and business needs
- Conducting financial and business value analysis, including cost reduction and revenue growth modeling
- Identifying and driving upsell and cross-sell opportunities to deal execution, collaborating with Sales, Engineering, Technical Services, BD, Finance, Product Marketing, and Legal
- Leading cross-functional initiatives to solve complex, customer-specific business and operational challenges
- Collecting customer and marketplace feedback on Ripple's value proposition and communicating insights internally
- Championing internal process improvements
You'll work in a fast-paced, startup environment with experienced industry leaders. The company offers flexible in-office collaboration (10+ days per month), professional development support, and a culture emphasizing diversity and inclusion.
REQUIREMENTS:
- 7+ years of experience in a customer-facing role at financial institutions, FinTech, or crypto organizations
- Fluency in English (Spanish a bonus)
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships across cross-functional, global teams
- Strong interpersonal skills and experience coaching others; ability to inspire teams to achieve ambitious goals
- Self-motivated, proactive individual driven to create impact and succeed
