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Censys is building the industry's most comprehensive, accurate, and up-to-date map of the Internet, delivering real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
As a Technical Account Manager for the Federal segment, you will be the primary post-sales contact and strategic partner for U.S. Government agencies using Censys' Internet intelligence platform. You'll represent Censys to C-level executives, threat hunters, and cybersecurity practitioners, working cross-functionally to ensure customer success and drive expansion within the Federal customer base.
Key responsibilities include:
• Managing the full customer lifecycle: onboarding, adoption, enablement, renewal, and expansion
• Leading post-sale engagements including customer kickoff, integration planning, and architecture reviews with Customer Success Engineers
• Driving adoption by understanding customer use cases, articulating value propositions, and delivering Executive Business Reviews and success plans
• Educating customers on new features, platform workflows, beta programs, design partnerships, and user testing opportunities
• Proactively monitoring customer health, understanding renewal processes, preparing quotes, and mitigating churn risks
• Identifying expansion opportunities (CSQLs) in collaboration with Sales and facilitating customer references or case studies
• Collaborating with Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals
• Maintaining accurate records in Catalyst and Salesforce
This role is ideal for someone with strong customer success experience in the cybersecurity or enterprise software space, particularly with government or federal customers. You should be comfortable navigating complex organizational structures, building relationships at multiple levels, and translating technical capabilities into business value.
