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Salary: USD 160,000 - 200,000 / annual
Coralogix is seeking a Technical Account Manager to lead the customer onboarding journey and drive long-term success. The role bridges the gap between Coralogix's observability platform and customers' real-world technical goals, requiring hands-on technical expertise combined with strong customer-facing skills.
You will own the onboarding process from deal closure through implementation, including new integrations, artifact creation, training, and troubleshooting. Your responsibilities include solving complex technical problems as customers adopt the platform, understanding their technical requirements and business objectives, and creating tailored implementation plans based on data analysis and customer needs. You'll establish relationships with technical counterparts and senior stakeholders to drive product adoption, while advocating internally for customer needs and influencing the product roadmap.
This is a senior-level position requiring you to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value across all stakeholder levels—from hands-on engineers to C-suite executives.
Coralogix's platform provides real-time streaming analytics for monitoring, visualization, and alerting without the burden of indexing, enabling deep observability and security insights at scale for less than half the cost of traditional solutions.
REQUIREMENTS:
- 3+ years in account management, customer success, or customer-facing technical roles
- Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker
- Strong knowledge of Monitoring, Observability, Log Management, and SIEM markets
- Hands-on experience with technical integrations and complex troubleshooting
- Excellent written and verbal English communication skills
- Strong presentation skills with ability to build credibility with technical and executive stakeholders
- Hands-on Engineering/DevOps background (advantage)
- BSc in Computer Science or Engineering (advantage)
- Experience in SaaS B2B software companies (advantage)
