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Camunda is seeking a Technical Account Manager (TAM) for the DACH region to serve as a trusted technical advisor to enterprise customers adopting the Camunda platform for agentic orchestration and business process automation. This is a customer-facing technical leadership role where you will partner closely with strategic accounts throughout their adoption journey, from onboarding through ongoing operations.
Key Responsibilities:
- Serve as the primary technical contact and trusted advisor for designated enterprise customers, guiding them through all stages of Camunda adoption
- Create and execute tailored technical adoption plans designed to maximize business outcomes and ensure long-term success
- Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders
- Proactively identify and remove execution risks through platform health checks, escalation management, and internal advocacy for customer needs
- Build collaborative relationships across Camunda teams (Customer Success, Consulting, Support, Product, Engineering, Sales, Pre-Sales) to drive measurable customer outcomes
- Spend time on-site with key accounts for strategic milestone interactions (up to 50% during peak periods) to deepen partnerships and accelerate initiatives
About Camunda:
Camunda is an enterprise platform trusted by over 700 organizations worldwide, including 9 of the top 10 US banks. The company is named a Visionary in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies, ranked 3rd in Flexa's 2026 Most Flexible Companies, and listed on GP Bullhound's Top 100 Next Unicorn list. The company is fully remote and global, with a 2025 Great Place to Work certification.
Requirements:
- Experience in enterprise automation, business process management, process orchestration, or robotic process automation
- Strong technical foundation with ability to guide both business and technical stakeholders
- Proven ability to build and maintain strategic customer relationships
- Excellent communication and cross-functional collaboration skills
- Willingness to travel on-site to customer locations as needed
Nice to Haves:
- Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
- Familiarity with Camunda products
- Experience in enterprise software adoption and customer success
