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Zowie is building AI Agents that handle 100% of customer interactions for leading consumer brands like Costco, DocMorris, Monos, Decathlon, and InPost. The company is now scaling its customer success organization and seeking Technical Account Managers to drive adoption of its GenAI platform among mid-market and enterprise customers.
In this role, you will own the adoption outcomes for a portfolio of customers, acting as a builder-coach who guides them from initial configuration through transformative impact. You will become an expert in building and customizing AI Agents, bridge business needs with technology solutions, and handle advanced configurations and integrations with customer systems (e-commerce platforms, CRMs, APIs). You will design integrations, shape best practices, and enable customers to self-serve confidently.
Key responsibilities include:
- Diving into customer processes to identify improvements and translate them into technical solutions
- Managing advanced configurations and custom implementations
- Building strong relationships with champions and stakeholders to maximize platform adoption and business value
- Working with Account Directors to manage customer success across the entire post-sale journey (onboarding, optimization, renewal, advocacy)
- Acting as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing
- Facilitating process mapping workshops and driving implementation through to successful delivery
The role sits at the intersection of customer success, solutions consulting, and technical implementation. You will work in an AI-native culture where the team leverages emerging AI tools for speed, creativity, documentation, and scale.
REQUIREMENTS:
- 5+ years of experience working with B2B customers, including 3+ years in technical account management or solutions consulting (mid-market and/or enterprise SaaS)
- Hands-on technical experience: prompt engineering, scripting in JavaScript or Python, working with APIs (REST, GraphQL)
- Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation
- Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches
- Strong communication skills in English and Polish; ability to explain complex technical concepts simply and calculate/present ROI
- Strong project management and problem-solving skills with results-driven mindset and high ownership
- Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments
- Self-starter attitude with passion for continuous learning and customer-first thinking
- Passion for technology and drive to translate it into business impact
NICE-TO-HAVE:
- Experience with AI Agents, chatbots, CRM, or customer service technologies
- Experience with enterprise-level projects involving C-level stakeholder engagement
- Prior roles combining customer success and implementation ownership
