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Salary: USD 130,000 - 0 / annual
Seeq is seeking a Technical Account Manager (TAM) to serve as the primary technical owner for strategic, high-touch customer accounts. This role bridges customer technical teams and Seeq's internal teams, acting as a "smart switch" to ensure the right expertise is deployed for each challenge.
You will plan and manage rollouts of customized solutions, oversee technical setup and integration, coordinate site expansion, and shepherd complex support tickets to resolution. You'll conduct regular technical reviews, monitor performance and availability, and drive improvements through preventive strategies. Working closely with Customer Success and Revenue teams, you'll identify expansion opportunities and support renewals based on technical needs.
Key responsibilities include:
- Serving as the customer advocate internally for function, availability, and performance
- Establishing yourself as a subject matter expert on Seeq requirements for platforms, networks, and security
- Developing broad product knowledge and translating technical information into actionable customer guidance
- Identifying risks, proposing preventive solutions, and collaborating on systemic fixes
- Continuously auditing customer hardware network health (uptime, connectivity, device status)
- Leading quarterly technical reviews covering uptime, support trends, configuration audits, and forward-looking technical plans
- Coordinating across time zones and geographically diverse regions with clear communication and follow-through
You'll help pioneer how Seeq delivers TAM services, embodying continuous improvement and thoughtful change management. The role emphasizes ownership: you escort issues to resolution rather than handing them off, act without waiting for permission, and drive toward outcomes.
Seeq is a remote-first company founded by serial entrepreneurs, focused on converting industrial process data into actionable business insights. The team is collaborative, kind-hearted, and committed to exceeding customer expectations. The company is certified as a great place to work and recognized by Technology Fast 500 and Inc. Magazine.
**Requirements:**
- 5+ years in a technical customer-facing role (Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support)
- Broad technical knowledge of Seeq or similar enterprise-level products, with demonstrated ability to understand multi-area functionality while developing deeper expertise in specific components
- Demonstrated ownership of complex enterprise or strategic accounts where you were the primary technical point of contact
- Strong technical fluency with how enterprise IT ecosystems work
- Bias toward ownership: escort issues to resolution, act without waiting for permission, define success, and drive outcomes
- Expertise in platform analytics and ability to facilitate executive-level conversations and cross-functional workshops with credibility
- Excellent cross-functional communication: translate field operations into product requests and product changes into customer-ready messaging
- Demonstrated ability to navigate complex customer relationships, listen to understand needs, adapt communication, and respond constructively in high-pressure situations
- Ability to coordinate effectively across time zones and geographically diverse regions
- Demonstrated ability to adjust to changing priorities while maintaining follow-through
- Bachelor's Degree required
