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Salary: USD 106,000 - 120,000 / annual
Maven Clinic is seeking a commercially-minded Client Success Manager to own relationships with employer accounts and drive revenue growth through strategic account management. This is a commercial role—not reactive support—requiring relationship depth, analytical rigor, and business acumen.
You will serve as the main point of contact for employer accounts introduced through Maven's channel partnerships, driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You'll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics teams, and build strategic account plans that protect and grow Maven's revenue.
Key responsibilities include:
- Supporting success and satisfaction of a portfolio of employer clients to ensure strong retention and engagement
- Collaborating with channel/payer partner client executives to manage strategic relationships and unlock expansion opportunities
- Building and maintaining account plans, tracking renewal milestones, and identifying growth opportunities
- Monitoring client health and engagement, flagging risks early and developing mitigation plans
- Identifying expansion opportunities and collaborating with Sales to build business cases
- Partnering with Sales and Renewals teams on smooth account transitions and handoffs
- Supporting enrollment and engagement initiatives that drive measurable business outcomes
- Participating in Quarterly Business Reviews and client-facing presentations with data insights
- Consulting clients on program optimization using Maven's expertise and benchmark data
- Maintaining strong client relationships and fostering advocacy
- Collaborating with cross-functional teams (product, engineering, analytics, marketing) on client projects
- Managing client inquiries, issues, and escalations
- Sharing client insights internally to improve products, processes, and marketing
- Recommending improvements to client workflows and processes
Maven Clinic is the world's largest virtual clinic for women and families, partnering with 2,300+ employers and health plans to provide end-to-end women's and family health programs. The company has raised over $425 million and is recognized as a TIME100 Most Influential Company, CNBC Disruptor 50, and Fast Company Most Innovative Company.
The role operates on a hybrid model with primary operations in New York, San Francisco/Bay Area, and Seattle. Team members in these hub cities are expected to attend in-person Work Together Days. Remote employees within ~90 minutes of hub cities with 20+ employees (Boston, DC, Chicago, Seattle, San Francisco) are expected to attend local Work Together Days.
REQUIREMENTS:
- 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes
- Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred
- Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes
- Passion for healthcare and supporting organizational change
- History of contributing to client retention, renewal management, and account growth opportunities
- Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively
- Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth
- Strong interpersonal, verbal, written, and presentation skills with ability to communicate clearly and influence internal and external stakeholders
- Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met
- Analytical skills and strategic thinking—able to translate data and client performance into actionable insights
- Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, account management)
- Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity
- Willingness to travel occasionally (up to 20%) for client meetings and participate in NYC office when needed
- Active work authorization in the US required
Helpful but not required: digital health company experience, managing high volume of clients, health benefit program experience, familiarity with Salesforce, Gainsight, Looker, and Microsoft Office suite.
