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FreedomPay is seeking a Technical Account Manager (TAM) to serve as a trusted partner to enterprise clients, blending deep technical expertise with project management and client engagement skills. You will own the end-to-end success of assigned accounts, acting as both a technical advisor and delivery lead for complex, global implementations.
Key Responsibilities:
- Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support
- Act as program manager and internal quarterback, driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams
- Lead delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget
- Translate client needs into actionable internal workstreams, ensuring technical feasibility and clarity of deliverables
- Conduct client-facing meetings to review delivery progress, usage trends, open items, and optimization opportunities
- Manage project documentation including requirements, design specs, release notes, and training materials
- Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing
- Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies
- Serve as liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities
- Escalate and resolve issues with urgency and transparency, maintaining high client satisfaction and retention
- Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation
Requirements:
- 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment
- Strong project and stakeholder management skills; ability to manage multiple high-touch accounts and delivery streams simultaneously
- Experience with API-based products, system integrations, and enterprise platform configurations
- Excellent communication skills, able to tailor messaging to technical and non-technical audiences
- Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project)
- Hands-on experience with project documentation, sprint planning, and cross-functional coordination
- Bachelor's degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred
- Willingness to travel up to 15–20% within the U.S.
