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Frame Security is an AI-native cybersecurity training platform that uses personalized, hyper-realistic simulations to help organizations defend against modern AI-driven threats. Unlike legacy vendors offering generic training content, Frame learns an organization's unique tech stack, policies, and risk profile to deploy adaptive defense systems in minutes.
As Technical Account Manager, you'll be the technical backbone across the entire customer lifecycle—from pre-sales through renewal. This is not a traditional sales support role; you'll be a technical problem-solver embedded across multiple teams.
Key responsibilities include:
- Troubleshoot live technical issues and lead technical workshops to remove deployment blockers
- Design, configure, and support customer proof-of-value (POV) environments, handling identity, SSO, email infrastructure, and allowlisting requirements
- Partner with Sales during technical evaluations and POVs to accelerate deal closure
- Work with Customer Success to ensure enterprise customers maximize value from the platform
- Collaborate with Product and Engineering to turn recurring customer challenges into reusable documentation, playbooks, and insights
- Drive revenue closure, customer renewals, and expansion
You'll need rock-solid technical fundamentals, unstoppable curiosity, and the ability to translate complex technology into plain English. A cybersecurity background is not required, but comfort with infrastructure, identity systems, and deployment workflows is essential. Success is measured by revenue closed, customer renewals and expansion, and achievement of company revenue and retention goals.
