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Salary: USD 114,300 - 165,700 / annual
Expel is seeking a Technical Account Manager to serve as the dedicated technical advisor for a portfolio of enterprise security programs. In this role, you will drive platform adoption of Expel's managed detection and response service, deepen integrations into customers' security ecosystems, and ensure they realize full value from their investment.
You will partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When security incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.
Key responsibilities include:
- Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
- Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
- Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
- Help customers mature their use of Expel over time, expanding integrations and optimizing configuration; provide technical content and support for quarterly business reviews
- Handle troubleshooting and integration challenges, partnering with Technical Solutions Engineers, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs
- Own technical incident response coordination with customers, managing technical aspects of security incidents while CSMs handle executive communication
- Identify technical expansion opportunities (new integrations, additional coverage)
- Support and learn from senior team members on complex technical challenges
Success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and contribution to retention outcomes alongside your CSM partners.
Requirements:
- 5+ years of security industry experience, with majority in consultative customer-facing roles
- Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
- Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
- Understanding of enterprise security operations and the challenges security teams face
- Strong consultative skills; leads with listening, understands customer context before recommending solutions
- Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors
