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Salary: USD 55,000 - 65,000 / annual
TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. Using AI-driven renter underwriting, the company helps operators qualify renters faster while protecting against default risk. With $7B+ in lease value protected and partnerships with 9 of the country's top 10 operators, TheGuarantors is the #1 lease guarantee provider nationwide and has been named to Inc. 5000's fastest-growing companies, Forbes' Best Startup Employers, and Deloitte's Technology Fast 500.
You will join the Customer Success team as an Analyst to help guide renters in qualifying for their dream homes as the company expands rapidly across the country.
Key Responsibilities:
- Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue
- Communicate with customers via phone and email in diverse situations, each requiring a tailored approach
- Gather data on customer communications and engagement to improve the user experience
- Work during business hours (8-hour workday between 9 a.m. - 6 p.m. EST) and work one weekend day per week with one weekday off (5-day work week)
Requirements:
- Bachelor's degree in a related field or equivalent experience
- Excellent written and verbal communication skills in English and Mandarin (required)
- Highly organized and detail-oriented
- Customer-centric mindset with a team-oriented attitude
- Strong math and analytical skills
- Ability to multitask and adapt to change
- Roll-up-your-sleeves mentality with excitement to research and learn
- Empathy, integrity, and sense of humor
Nice to Have:
- Fluency in an additional language
- Familiarity with CRM systems (Zendesk, HubSpot, etc.)
- Prior experience with spreadsheets, data, and technology
- Experience with communication tools (Slack, Zoom)
- Remote work experience
