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Charles IT is seeking a Technical Account Manager to serve as the primary liaison for assigned clients, managing both technical escalations and business objectives. This strategic role requires building and maintaining strong, long-term relationships with technical clients while serving as the lead point of contact for internal and external escalations.
Key responsibilities include analyzing client needs and developing roadmaps to bring them to best practices, mentoring and leading technical team members, and cross-training staff on client infrastructure. You will ensure the accuracy of technical solutions proposed by your team, oversee timely and successful project delivery aligned with client business needs, and clearly communicate initiative progress through recurring client meetings. Additional duties include maintaining customer documentation and other assigned tasks.
The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented. You should have 4+ years of IT field experience with an associate degree or equivalent in a related field. Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are valued. Experience with ConnectWise, Cisco Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus. You must be a self-starter capable of working independently with minimal supervision, demonstrate strong follow-through, and possess exceptional oral and written communication skills. A current, valid U.S. driver's license is required.
Charles IT offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. The company provides ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.
