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Atomic FI is seeking a Technical Account Manager to own the ongoing technical success of their reseller and partner portfolio. In this role, you will work with financial institution customers, Account Executives, Implementation, Support, Product, and Engineering teams to ensure work remains clear, scoped, technically healthy, and progressing toward successful outcomes.
You will own the technical operating rhythm for a portfolio of accounts, partnering with Account Executives to define, scope, and track customer work and future opportunities. A core responsibility is coordinating across partner teams, FI customers, and internal Atomic teams to keep ownership, next steps, risks, and timelines transparent and clear. You'll build reusable partner-facing and FI-facing enablement materials including welcome packets, onboarding templates, one-pagers, and support guides.
You will identify recurring integration issues, support patterns, and product/process gaps, turning them into durable improvements. You'll run customer status calls and internal planning conversations with appropriate attendees and clear decision/action trails. Early escalation of technical, support, scope, and timeline risks—with evidence, customer impact, and recommended paths forward—is essential.
This role requires strong customer-facing communication, technical curiosity, project management rigor, and the ability to translate customer needs into clear next steps. You'll spend significant time listening to customers and building relationships, owning the communication cycle by thoroughly understanding issues and requests, escalating to the right internal partners, and communicating resolution and next steps back to customers.
REQUIREMENTS:
- Excellent verbal and written communication skills for understanding customer issues, asking questions, and providing updates and explanations
- Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role
- Strong project and stakeholder management across multiple accounts or workstreams
- Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean
- Curious about partner and customer businesses, not just tickets or tasks
- Ability to spot repeated patterns and turn them into scalable process or documentation
- Interest in technical topics and driven to understand the nuts-and-bolts of software integrations
NICE TO HAVES:
- Fintech, financial institution, embedded finance, or regulated-customer experience
- APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling
- Experience with planning and automation tools like Pylon and Linear
- Some experience writing or reviewing code, and writing technical documentation
