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7AI is seeking a Technical Account Manager to join the customer experience organization as a strategic, cross-functional partner for enterprise customers. In this early-stage role, you will own the complete post-sale customer lifecycle—from onboarding through adoption, value realization, and expansion readiness—while shaping how the company delivers exceptional customer outcomes at scale.
You will serve as the primary technical and business partner for customers deploying 7AI across critical security workflows. This includes building and executing success plans, driving onboarding and workflow alignment, maintaining hands-on ownership of customer environments (platform configuration, Skills creation, optimization), and proactively monitoring customer health and platform performance. You'll run customer communication cadences including status reviews, executive check-ins, and QBRs, and serve as the first line of defense for technical questions and escalations.
Key responsibilities include: owning the end-to-end post-sale lifecycle; building success plans and stakeholder maps; leading onboarding execution and operational enablement; tailoring solutions to maximize long-term value; maintaining hands-on platform configuration and workflow tuning; monitoring customer health and identifying risks; driving adoption and expansion; running customer communication cadences; managing escalations through cross-functional coordination; providing technical guidance and customer education; surfacing customer insights to inform product roadmap; and identifying expansion opportunities based on evolving business needs.
You will partner closely with Product, Engineering, and Sales teams, influence product direction through customer insights, and build operational foundations for AI-enabled customer outcomes. As one of the early members of the CX organization, you'll play a key role in shaping scalable customer success processes.
REQUIREMENTS:
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or similar customer-facing role
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments
- Strong program management skills with ability to drive alignment across multiple stakeholders, workstreams, and milestones
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems
- Ability to translate technical concepts into clear business value for both practitioner and executive audiences
- Demonstrated history of exceptional customer advocacy and confidence to challenge internal assumptions in service of customer outcomes
- Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes
- Strong judgment navigating ambiguity, prioritizing issues, and driving resolution
- Excellent written and verbal communication skills
- Preferred: Experience with AI, automation, and security operations platforms
- Preferred: Experience in startup or high-growth environments
