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Zoox is developing an autonomous mobility solution from the ground up. As Team Lead for Vehicle Operations, you will manage a team of Vehicle Operators who are field experts in tools, features, and functions related to Vehicle Operator workflows. You will coordinate and streamline processes to ensure your team executes both short-term and long-term targets while maintaining Zoox's high standards for all software and hardware tests.
As a hands-on leader, you will work daily alongside your team, setting an example of discipline and safety. You will support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture. Administrative responsibilities include timesheet approval, expense reports, schedule validation, and conducting written and oral performance feedback with direct reports and contingent workforce personnel at regular intervals.
You will work closely with other Team Leads and Program/Project Managers within Vehicle Operations to keep teams aligned with Zoox's overall goals. You will become a knowledge expert on Zoox's proprietary software related to Vehicle Operations and mentor direct reports to execute to Zoox's high standards. You will interact with contingent workforce personnel to answer questions, provide information, and ensure they understand their job assignments.
The role involves conducting recurring testing with a priority on safety to stay current with Vehicle Operations state. You will be metric-focused, collaborating with product and program management teams to drive process and product improvements to mature both local and organization-wide operations. Close collaboration with cross-functional teams including program management, strategy, vehicle engineering, and go-to-market teams is essential.
Shift: Thursday–Monday, 3:45pm–12:15am. This is an on-site role requiring ability to work at the Phoenix location for all scheduled shifts.
REQUIREMENTS:
- 7+ years of professional work experience in a cross-functional and product-based environment
- 3+ years of supervisory experience
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness to achieve company goals
- Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
- Excellent driving history
- Ability to work on-site at assigned location for all scheduled shifts
BONUS QUALIFICATIONS:
- Bachelor's degree
- People management experience with understanding of performance management & reviews
- 3+ years in the autonomous vehicle industry
- 4+ years of operations experience
- Working with cross-functional teams on go-to-market initiatives
