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Salary: USD 220,000 - 260,000 / annual
Coralogix is a modern, full-stack observability platform that transforms how businesses process and understand their data. The company specializes in comprehensive monitoring of logs, metrics, traces, and security events with features including APM, RUM, SIEM, and Kubernetes monitoring, helping customers reduce observability spending by up to 70%.
As Team Lead, Technical Account Manager, you will lead a team responsible for delivering excellent technical account management with a focus on guiding seamless customer onboarding. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This hybrid role requires working from the Boston/Dallas office 2–3 days per week.
Key Responsibilities:
Leadership & Team Development: Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, guiding customers through logs, metrics, and traces monitoring, and real-time analysis. Ensure your team delivers expert-level onboarding and ongoing support for observability and logging solutions. Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure.
Customer Relationship Management: Serve as the primary escalation point for customer technical challenges. Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platform. Engage with Coralogix stakeholders to provide tailored technical solutions aligned with customer business goals.
Data-Driven Leadership: Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. Analyze patterns in customer data to improve observability outcomes and preempt issues. Collaborate with internal teams on product enhancements informed by your team's customer data analysis.
Requirements:
Technical Expertise: Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalent experience with Azure and GCP. Background knowledge and hands-on practice in observability tools, specifically experience with one or more of: Kibana, OpenSearch, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFx, Instana, Splunk, Honeycomb, or Jaeger.
Leadership & Onboarding: 3+ years of direct people management experience leading technical teams, including conducting weekly 1:1s, setting and tracking KPIs, and managing team performance. Experience delivering observability solutions, logging infrastructure, and supporting successful customer onboarding. Ability to define and track onboarding KPIs focusing on technical adoption and customer satisfaction.
Customer-Focused & Data-Driven Mindset: Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. Ability to communicate complex technical information to both technical and non-technical stakeholders. Excellent English communication skills and strong presentation skills with ability to establish credibility with executives.
