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Wealthsimple, Canada's leading financial innovator serving 4+ million Canadians with $155B+ in assets under administration, is seeking a Team Lead for Fraud Investigations within its Security & Risk group.
In this role, you will manage a pod of Fraud Investigators, serving as both player-coach and escalation point for complex fraud cases. You'll oversee day-to-day operations including 1:1s, coaching, and side-by-sides to elevate investigative techniques. You'll manage complex fraud queues while maintaining Service Level Agreements (SLAs) without compromising investigative quality.
You will personally handle the most complex, ambiguous, or high-dollar investigations—serving as the final review for cases involving tricky bank indemnity issues, complex crypto traces, or sophisticated identity rings. You'll lead weekly calibration sessions with your pod to spot emerging fraud typologies, document trends, and partner with Risk, Compliance, and Product teams to build better automated defenses.
Key responsibilities include ensuring flawless case documentation to empower client-facing teams during high-stress situations, establishing investigative playbooks, and serving as chief quality-control officer for your pod. You'll ensure all decisions align with Wealthsimple's risk appetite and regulatory requirements.
Wealthsimple offers top-tier health benefits, life insurance, employer-matched group savings, 20 vacation days plus 4 wellness days and unlimited sick/mental health days annually, and the ability to work outside Canada for up to 90 days per year. The company is hybrid with 1,500+ employees across North America and maintains active employee resource groups.
REQUIREMENTS:
- Minimum 1 year tenure at Wealthsimple, currently at L3 role or higher, with "Meets Expectations" or better on most recent performance review
- 4+ years direct, hands-on experience in backend fraud investigations (banking/fiat fraud, account takeovers, payments, or digital assets)
- Proven track record mentoring, coaching, or leading peers; ability to build psychological safety and focus in high-stress environments
- Deep understanding of fraud typologies and financial ledgers; ability to analyze complex data (IPs, device IDs, transaction metadata) and spot behavioral anomalies
- Strong bias for action; sound decision-making with incomplete information; clear judgment on escalation
- Exceptional written and verbal communication; ability to translate complex investigations into clear business impact
