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Salary: USD 67,000 - 81,000 / annual
Braze is seeking a Talent Development Operations & Program Specialist to join their People & HR team in Chicago. In this role, you will be instrumental in shaping the employee experience at Braze by managing end-to-end program operations across the company's global talent development initiatives.
You will own day-to-day logistics and facilitation of Braze's global New Hire Onboarding Program, serving as the primary point of contact for new employees and hiring managers across AMER, EMEA, LATAM, and APAC regions. You will confidently facilitate foundational onboarding sessions both virtually and in-person, maintain onboarding platform content, and support the roadmap to transition onboarding into a more automated, dynamic experience. You will collect and analyze new hire feedback and program data to identify continuous improvement opportunities.
Beyond onboarding, you will manage the full portfolio of talent development programs including Braze Leadership Explorer, Manager Essentials, and Aspiring Leaders Programs. This includes participant enrollment, calendar coordination, completion tracking, vendor schedule coordination, and communications across all programs. You will execute front-end LMS/LXP administrative tasks such as user tagging, course publishing, roster management, and basic troubleshooting. You will also manage Jira ticket triage and team workflow updates under guidance from the Lead Capability Architect.
Additionally, you will administer evaluation surveys, collect participant feedback, and assemble baseline analytics to support the enterprise measurement strategy. You will handle financial and vendor administration including tuition reimbursement, learning stipends, purchase orders, vendor invoices, and contract processing. You will work cross-functionally with internal stakeholders, new hires, leaders, and vendors while maintaining a strong customer service mindset.
Braze is a leading customer engagement platform recognized as a Great Place to Work® and named a 2025 Best Companies To Work For by U.S. News and World Report. The company is headquartered in New York with offices globally including Chicago, and offers a hybrid work environment with comprehensive benefits.
REQUIREMENTS:
- 1-3 years of professional experience
- Familiarity with learning management systems, HR systems (Workday, Greenhouse), and related software
- Executive presence to represent Talent Development with professionalism, confidence, and personality through virtual and in-person facilitation
- Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness via data management tools
- Ability to work effectively in team-based, collaborative environments while also working autonomously and taking ownership of projects
- Experience with event/cohort management, global scheduling across time zones, and process documentation
- Strong customer service mindset when working with cross-functional stakeholders
