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Salary: USD 67,000 - 81,000 / annual
Braze is seeking a Talent Development Operations & Program Specialist to play a key role in shaping the employee experience across the organization. This role is instrumental in end-to-end program management of the global New Hire Onboarding Program, ensuring new employees feel welcomed, informed, and connected from day one. You will also manage enrollment, coordination, tracking, and data collection for key learning programs including Braze Leadership Explorer, Manager Essentials, and Aspiring Leaders Programs, while supporting the broader Learning Experience Design team in creating engaging learning materials.
Core responsibilities include:
**Global Onboarding Administration & Facilitation:** Own day-to-day logistics, scheduling, and facilitator coordination for global new hire onboarding across AMER, EMEA, LATAM, and APAC regions. Facilitate foundational onboarding sessions both virtually and in-person. Maintain onboarding platform content and support the roadmap to transition onboarding into a more automated, dynamic experience. Serve as the primary point of contact for new hires and hiring managers during the onboarding journey, working cross-functionally with internal stakeholders. Manage and maintain all onboarding program materials and platforms. Collect and analyze new hire feedback and program data to identify areas for improvement and propose program adjustments.
**Program Portfolio Operations & Cohort Tracking:** Manage participant enrollment, calendar coordination, completions, project tracking, and communications across the full suite of talent programs. Coordinate vendor schedules, room setups, and materials for global learning events.
**Systems Administration & Triage:** Execute front-end LMS/LXP administrative tasks including user tagging, course publishing, roster management, and basic troubleshooting. Manage Jira ticket triage and team workflow updates under guidance from the Lead Capability Architect.
**Data Collection & Continuous Improvement:** Administer evaluation surveys, collect participant feedback, and assemble baseline analytics across programs to identify operational improvements and support enterprise measurement strategy.
**Financial & Vendor Administration:** Administer tuition reimbursement, learning stipends, purchase orders, vendor invoices, and contract processing.
**Requirements:**
- 1-3 years of professional experience
- Familiarity with learning management systems, HR systems such as Workday and Greenhouse, and related software
- Executive presence to represent Talent Development with professionalism, confidence, and personality through virtual and in-person facilitation
- Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness via data management tools
- Ability to work effectively in a team-based, collaborative environment while also working autonomously and taking ownership of projects
- Experience with event/cohort management, global scheduling across time zones, and process documentation
- Strong customer service mindset when working with cross-functional stakeholders such as new hires, leaders, or vendors
