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Braze is seeking a Talent Acquisition Operations Generalist to drive the day-to-day execution, optimization, and scaling of their global talent acquisition infrastructure. This role bridges tactical support and program management, owning core operational workflows, driving tech stack adoption (including AI recruiting tools), ensuring data integrity, and leading process improvement initiatives.
Key Responsibilities:
Process Optimization & Scaling: Map, evaluate, and optimize end-to-end talent acquisition workflows across global regions to eliminate friction, boost recruiter productivity, and deliver an exceptional candidate experience.
TA Systems Administration & Tech Stack Execution: Serve as a core administrator for the recruitment tech stack (Greenhouse/Workday, CRM, Gem, sourcing tools, assessment platforms, GoodTime, AI scheduling tools). Lead ongoing maintenance, integrations, user permissions, and user training.
Data Integrity & Analytics: Maintain high standards of data hygiene across all systems. Partner with the Senior Manager and People Analytics team to build, track, and analyze key recruiting metrics (time-to-fill, pipeline velocity, pass-through rates, agency spend) to inform TA strategy.
AI & Tech Enablement: Research, evaluate, and help implement emerging AI-driven hiring technology (AI sourcing, automated interview scheduling, conversational AI chatbots). Drive enablement and change management for recruiter adoption.
Vendor & Contract Coordination: Support curation of centralized knowledge hub for vendor contracts, agency agreements, and job board subscriptions. Track renewal dates, usage metrics, and license allocation.
Compliance & Governance: Enforce recruiting compliance, data privacy (GDPR, CCPA), and internal governance guidelines across all regions. Ensure audit readiness and consistent adherence to hiring standards.
Enablement & Knowledge Management: Design and maintain comprehensive documentation, SOPs, and training guides in the central TA knowledge base. Deliver onboarding and continuous enablement training to recruiters and hiring managers.
Cross-Functional Project Management: Lead mid-sized operational projects and sprint initiatives (interviewer training program rollouts, job board optimization, candidate survey analysis) with minimal supervision.
Braze is a leading customer engagement platform recognized as a Leader in marketing technology. The company has been named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work. Braze is headquartered in New York with offices globally including London, Berlin, Singapore, Sydney, and others.
Requirements:
- 3–5 years of progressive experience in Talent Acquisition Operations, Recruiting Operations, or People Operations within a fast-paced Tech, AI, AdTech, or MarTech environment
- Hands-on experience administering ATS platforms (e.g., Greenhouse, Lever, Workday) and recruitment CRMs or sourcing platforms (e.g., Gem, LinkedIn Recruiter)
- Curiosity and practical experience with AI tools in recruitment (AI scheduling, sourcing tools, automated communications)
- Proficiency in data hygiene, Excel/Google Sheets, and reporting tools (Looker, Tableau, or native ATS analytics)
- Proven ability to manage multi-faceted projects independently, prioritize workload, and adapt to changing business needs
- Excellent written and verbal communication skills; comfortable presenting SOPs and training to TA, HR, and hiring managers
