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OpenAI's Recruiting Operations (RecOps) team is seeking a Systems & Enablement Lead to drive improvements across recruiting processes, systems, and enablement. This role owns the recruiting technology ecosystem, ensuring the ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric.
You will lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks. Key responsibilities include owning enablement for operational workflow changes through documentation, training, office hours, and change communication; supporting offer approval and sensitive recruiting workflows through coordination and exception handling; identifying recurring support themes and driving fixes through process changes, documentation, automation, or handoffs to People Systems; and partnering with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
You will use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work. You'll also evaluate practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls. Success is measured by improvements in recruiting effectiveness, sustained adoption, and clear ownership that enables teams to operate independently and adapt as hiring needs evolve.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities and seeks to safely deploy them through its products. The role is based in the San Francisco office with a hybrid work model: three days in-office per week with optional work-from-home on Thursdays and Fridays. Relocation support is offered.
REQUIREMENTS:
- 5+ years of experience in recruiting operations, HR systems, people technology, or related roles
- Hands-on experience administering an ATS (Ashby strongly preferred)
- Strong understanding of recruiting workflows, offers, and hiring data
- Ability to balance detailed systems work with user support and enablement
- Strong communication and stakeholder partnership skills
- Comfort working in fast-moving, evolving environments
- Highly detail-oriented with strong operational discipline and commitment to accuracy and consistency
NICE TO HAVE:
- Experience supporting global or multi-entity hiring
- Familiarity with compliance-sensitive or highly regulated workflows
- Experience creating training and documentation for operational teams
- Experience working with analytics or downstream HR systems
