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Vensure Employer Solutions, a leading provider of HR technology and services globally, is seeking a System Expert to support, improve, test, and troubleshoot existing and new payroll systems and self-service software platforms. This role is based in Westmount, Quebec.
In this position, you will be responsible for system support and improvements across payroll and HR software solutions. You will diagnose system issues, implement workflows, and ensure accurate representation of expertise before distributing technical solutions to end users. Your analytical skills will be critical in identifying configuration, data conversion, and mapping problems, and you will contribute to root-cause analysis of system anomalies.
Key responsibilities include:
- Testing system interfaces and diagnosing problems
- Implementing workflows and validating system configurations
- Providing multiple levels of service (configuration, analysis, validation, data mapping, integration, production deployment, launch support, transition, project planning, and professional consulting) to internal and external clients
- Documenting processes and communicating information to all stakeholders
- Delivering post-launch system support and resolving issues logged in Jira
- Writing progress reports and updates using internal tools
- Guiding internal and external clients toward solutions best suited to their business needs
- Researching innovative solutions for long-term client requirements
- Presenting system components and their interactions clearly to stakeholders
You will work closely with internal services to implement best practices and ensure successful implementations. This role requires meticulous attention to detail, strong organizational and time-management skills, and the ability to work under tight deadlines. You must be able to preserve confidentiality, communicate effectively in French and English, and demonstrate flexibility for occasional overtime.
Requirements:
- Post-secondary diploma or equivalent in a relevant discipline
- 2–5 years of experience in your area of expertise
- Experience with Jira or similar ticket management systems
- Strong organizational, analytical, and problem-solving skills
- Rapid learning ability for new software
- Excellent listening, comprehension, reading, and written/oral communication skills in a professional context
- Knowledge of systems and software engineering for optimal business expertise integration
- Strong leadership and mentoring aptitudes for implementing and deploying technical solutions
- Preferred: 3+ years in payroll services sector, system administration experience, payroll software experience, or knowledge of HR, benefits management, taxation, and accounting
