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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products including spending, saving, investing, exchanging, and travel. With 65+ million customers and 10,000+ employees globally, the company is growing rapidly.
As a Support Specialist (Complaints), you will be the first point of contact for handling formal customer complaints, ensuring fair and transparent resolution processes. You'll work closely with internal teams and regulatory bodies to deliver outstanding customer experience while maintaining compliance with financial regulations.
Key responsibilities include:
- Handling incoming formal complaints within regulatory deadlines
- Identifying, analyzing, and resolving customer issues
- Setting up and improving internal complaint-handling procedures
- Conducting root-cause analysis and quality control
- Organizing and maintaining a central archive of complaint data with accurate records
- Collaborating with Product, Quality Assurance, and other internal teams for efficient resolution
- Taking ownership of problems and procedures from end to end
- Staying current with industry regulations and compliance requirements
- Contributing to a culture where fair treatment of customers is prioritized
This role offers opportunities for career progression within Revolut's growing organization.
Requirements:
- Bachelor's degree (must provide at least provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1+ level)
- Fluency in Portuguese (C1+ level)
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and genuine interest in helping people
- Self-motivation, flexibility, and strong team-player attitude
- Independent problem-solving approach
Nice to have:
- Investigative experience
- Background in retail customer service or insurance
