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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 70+ million customers and 13,000+ employees globally, the company is growing rapidly and seeking talented people to help deliver its vision.
As a Support Specialist (Complaints), you will be the owner of the complaints process, ensuring it is fair, transparent, and compliant with regulatory requirements. You'll be the first point of contact for formal customer complaints, responsible for investigating root causes, resolving issues, and maintaining detailed records. This role bridges customer needs with internal teams and regulatory bodies.
Key responsibilities include:
- Handling incoming formal complaints within regulatory deadlines
- Identifying, analyzing, and resolving customer issues
- Setting up and improving internal complaint-handling procedures
- Maintaining a central archive of complaint data with accurate, accessible records
- Collaborating with Product, Quality Assurance, and other internal teams to resolve complaints efficiently
- Performing root-cause analysis and quality control
- Staying current with industry regulations and compliance requirements
- Taking ownership of problems and procedures from end to end
- Contributing to a culture where fair customer treatment is prioritized
You'll work in a multicultural, fast-paced environment where your analytical skills, attention to detail, and empathy for customers are essential. The role offers opportunities for career progression within Revolut.
REQUIREMENTS:
- Bachelor's degree (must be able to provide at least a provisional certificate)
- Minimum 18 months of customer service experience
- Fluency in English at C1+ level
- Fluency in Lithuanian at C1+ level
- Excellent communication skills with ability to explain complex issues clearly
- Strong numeracy, analytical, and IT skills
- Impeccable attention to detail
- Empathy and genuine desire to help people
- Self-motivation, drive, and flexible team-player attitude
- Independent problem-solving approach
