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Salary: PLN 6,900 - 7,300 / monthly
Revolut is seeking a Support Specialist (Complaints) to manage customer complaints and ensure fair, transparent resolution processes. This role is critical to maintaining Revolut's reputation and regulatory compliance as the fintech scales across 65+ million customers globally.
You will be the owner of complaint handling workflows, responsible for receiving formal complaints within regulatory deadlines, conducting root-cause analysis, and collaborating with internal teams (Product, Quality Assurance) and external regulatory bodies to resolve issues. Key responsibilities include:
• Processing incoming formal complaints and meeting regulatory timelines
• Identifying, analyzing, and resolving customer issues systematically
• Designing and improving internal complaint-handling procedures
• Maintaining a centralized, accurate archive of complaint data
• Conducting quality control and ensuring fair customer treatment
• Staying current with financial services regulations and compliance requirements
• Taking ownership of problems end-to-end, going above and beyond standard procedures
You'll work in a fast-paced fintech environment where customer experience and regulatory adherence are equally valued. The role offers career progression opportunities within Revolut's 10,000+ global team.
Required qualifications: Bachelor's degree, 18+ months customer service experience, C1+ fluency in English and German, strong analytical and IT skills, excellent attention to detail, and empathy for customers. Nice-to-have: investigative experience or retail/insurance background.
