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OpenAI's User Operations (Support) team is seeking a Program Manager to lead support readiness and operational programs for cloud and strategic partnerships. This role bridges Engineering, Product, Support Delivery, and external partners to design scalable customer support experiences across partner ecosystems.
Key responsibilities include:
- Leading support readiness for new and existing cloud and strategic partnerships, from launch planning through ongoing execution
- Translating complex technical and business requirements into operational support models
- Defining partner-specific customer journeys, support workflows, escalation paths, and cross-company handoffs
- Identifying operational and technical risks and driving improvements to strengthen customer experience
- Establishing success metrics and operating rhythms to monitor partnership health and support performance
- Leveraging AI and automation to improve partner-related support workflows and scale operations
Ideal candidates bring 8+ years of program management, support operations, or partnerships experience in fast-paced technology environments. You should have a track record of working closely with engineering teams to translate technical requirements into clear operational plans, experience with cloud platforms or technically complex enterprise products, and comfort navigating ambiguity while driving alignment across internal and external stakeholders. The ability to move fluidly between strategic planning and hands-on execution while maintaining focus on customer outcomes is essential. Experience in cybersecurity or life sciences is a plus but not required.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI capabilities and seeks to safely deploy them through its products.
