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LocalStack is a Series A startup (funded $25M in Q4 2024) building a local cloud development platform that enables developers and AI agents to simulate cloud environments securely and efficiently. The platform is used by companies including NASA, Harness, IBM, Workday, Comcast, Apple, 3M, and Block.
You will join the support team as an L2 Support Engineer with a primary focus on providing reliable support coverage for Itau, a major Brazilian client, during BRT business hours. This is a fully remote role within a globally distributed team spanning 25+ countries.
Key responsibilities:
- Serve as primary L2 support contact for Itau during BRT hours, investigating and resolving complex customer issues independently
- Reproduce and troubleshoot issues across various technologies and cloud environments
- Extend support to other Americas-based customers as capacity permits, without handover delays
- Maintain clear, empathetic, and professional communication with customers via written and verbal channels
- Analyze logs, debug infrastructure issues, and provide technical guidance on LocalStack usage
The role requires strong technical depth in cloud infrastructure, containerization, and scripting, combined with excellent bilingual communication skills (English and Portuguese) and the ability to work independently in a distributed team environment.
REQUIREMENTS:
- Programming: Proficiency in a major programming language (preferably Python); knowledge of PowerShell, Bash, or other scripting languages (advantageous)
- Cloud & Infrastructure: Strong expertise in AWS (required); experience with Docker and container networking (required); experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK (required); familiarity with Kubernetes and Helm (advantageous); familiarity with Azure or other cloud platforms (advantageous); familiarity with Snowflake (nice to have)
- CI/CD & Version Control: Proficiency with Git and GitHub including branching and pull requests (required); experience with CI/CD pipelines such as GitHub Actions or GitLab CI (advantageous)
- Operating Systems & Debugging: Strong understanding of Linux, macOS, and Windows; skilled in reading and analyzing logs to identify and reproduce issues
- Databases: Familiarity with relational and non-relational database systems
- Communication: Excellent written communication in English and Portuguese for ticket responses and documentation; strong verbal communication skills for screen-sharing sessions and live troubleshooting in both languages
- AI Literacy: Comfortable using AI tools (LLMs, MCPs, AI-assisted IDEs) as part of support workflow; able to critically evaluate AI-generated output against documentation and real behavior
