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Salary: USD 116,000 - 159,500 / annual
Hinge Health, an AI-powered healthcare platform focused on musculoskeletal care, is seeking an experienced Supply Chain Program Manager to own end-to-end inbound operations for international products. You will partner with vendors, customs brokers, logistics teams, and cross-functional hardware stakeholders to ensure smooth inbound operations and on-time product delivery to members.
In your first three months, you will take ownership of the existing inbound process, establish clear operating rhythms and escalation paths, build relationships with international vendors and logistics partners, review product flows and customs requirements, identify high-impact process gaps, and establish regular reporting on inbound status and exceptions.
By month six, you will manage the complete inbound workflow from vendor coordination through customs clearance, receipt, and invoice validation. You will coordinate with vendors and customs brokers to resolve documentation and classification issues, ensure accurate commercial documents with proper HS codes, validate invoices against pricing and shipment information, partner with logistics to reduce delays, and track vendor performance to drive corrective actions.
Within your first year, you will enhance scalability and visibility of inbound operations as product needs evolve, develop process documentation and controls, identify cost-reduction and vendor-performance opportunities, lead cross-functional supply chain initiatives, and travel locally to vendors as needed to strengthen partnerships and resolve issues.
You are an experienced supply chain or operations program manager comfortable with international inbound operations, customs and duties, commercial documentation, and invoice validation. You are a practical problem solver who moves fluidly between strategic process improvement and detailed execution, builds trust with vendors and internal partners, takes ownership of outcomes, and is energized by visible impact on real-world systems.
REQUIREMENTS:
- 5+ years of experience in supply chain, operations, or program management, including managing international inbound products and vendors
- Working knowledge of customs and duties processes, including HS codes and commercial documentation
- Experience managing cross-functional operational processes from vendor coordination through inbound receipt and invoice validation
PREFERRED QUALIFICATIONS:
- Experience supporting medical devices or regulated products
- Familiarity with ISO 13485 or similar quality-management systems
- Experience negotiating vendor contracts, pricing, or implementing cost-reduction initiatives
- Experience with ERP or warehouse management systems (NetSuite or similar)
- Proficiency with Excel or similar tools for operational tracking and analysis
- Familiarity with Linear or comparable project-management tools
- Mandarin fluency and experience with Asian vendors or teams
