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Levanta is a creator affiliate platform connecting brands, creators, publishers, and marketplaces through a unified platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. The company operates a Creator Marketplace with access to 90,000+ vetted creators across TikTok, Instagram, and Facebook, enabling measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following a $22M Series B (total funding $43M+), Levanta is expanding its technology and team.
The Support Engineer role bridges Customer Success and Engineering, serving as the technical troubleshooter and resolver for product, integration, and API-related customer issues. This is a customer-obsessed, technically hands-on position requiring cross-functional collaboration to ensure high-quality customer experience.
Key Responsibilities:
- Respond to technical issues and questions via Slack, Linear (ticketing), and Pylon
- Understand and guide customers through Levanta's technical nuances and challenges
- Escalate product bugs to engineering with clear context and documentation
- Create and maintain technical support documentation for CS and engineering teams
- Identify repeat issues and propose product improvements
- Build internal tools to solve common customer issues
- Implement AI workflows to improve support efficiency
Requirements:
- 2+ years of experience in technical support, solutions engineering, or software engineering
- Ability to read and write code in TypeScript
- Strong communication skills with ability to manage multiple technical conversations simultaneously
- Familiarity with REST APIs, SQL, and cloud tooling
