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Fetcherr is an AI company building responsible, market-focused intelligence that delivers measurable profit growth for commercial teams. The company's proprietary Market Model uses glass-box AI architecture to provide accurate demand predictions (96% forecast accuracy) and real-time decision intelligence, powered by market data with full transparency. Deployed first in global aviation with partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul, the technology scales across volatile markets and delivers an average 7% profit uplift.
As a Support Engineer, you will be a critical member of the frontline support team, responsible for maintaining production data pipelines, monitoring system health, and ensuring timely resolution of technical issues. You'll work with a strong data engineering background to support both internal workflows and customer-facing systems.
Key responsibilities include: monitoring and maintaining data pipelines that power data science workflows; proactively identifying and resolving production issues; communicating delays or problems to stakeholders and customers; maintaining accurate records of production activities, schedules, bugs, and project status; coordinating across Data, Engineering, and Product teams to ensure timely task completion; providing frontline technical support to end-users experiencing issues with the Fetcherr platform; troubleshooting and delivering effective solutions to maintain optimal user experience; and collaborating with R&D and product management teams to resolve customer issues.
The role is shift-based, requiring 5 days per week across the full week including weekends, with weekday off-days when shifts fall on weekends. You'll work day, evening, and night shifts. This is an ideal opportunity for someone with data engineering experience who thrives in a fast-paced, production-critical environment and enjoys direct customer interaction.
