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Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. The company provides a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle. Middesk is used by more than 700 banks and fintechs and verified more than 7 million companies in 2025. The company has also expanded to help companies form, register, manage, and maintain their businesses, supporting over 50,000 companies in setting up accounts required to hire employees, run payroll, and stay compliant. Middesk is backed by Sequoia Capital, Accel, Insight Partners, and Canapi, and has been named to the Forbes Fintech 50 and Best Startup Employers lists.
As a Support Associate on the Customer Experience team, you will play a central role in ensuring customers continually find value in Middesk's products by helping answer questions and troubleshooting issues. Your contributions will directly impact how customers use the Middesk platform.
Key responsibilities include:
- Become an expert in Middesk products and serve as a go-to resource for customers and colleagues
- Handle customer questions from start to finish autonomously
- Leverage email, video conferencing, and phone calls to help customers optimize their use of Middesk products, including onboarding calls and ongoing support
- Contribute to documentation, both internally about products and externally for customers
- Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
The role requires onsite presence in the SF or NYC office five days per week, working PST hours (11am EST – 7pm EST). While some flexibility is offered, team members are not required to stay in the office past 5pm EST. Candidates should be within commutable distance, as the company values in-person collaboration and building strong team connections.
Requirements:
- Bachelor's Degree or equivalent work experience
- Flexibility with changing job duties and responsibilities
- Time management and prioritization skills
- Proactive communication skills and ability to manage up across multiple time zones
- Excellent research, critical thinking, and customer service skills
- Process and solution orientation with high attention to detail and comfort making decisions with available resources
