SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Anduril Industries, a defense technology company, is seeking a Supply Chain Systems Support Analyst to join its Digital Supply Chain organization. This role bridges supply chain operations and digital systems, serving as the critical support function for procurement, planning, inventory, and logistics platforms across Anduril's global supply chain user base.
In this position, you will own the intake, evaluation, debugging, escalation, and tracking of reported incidents across supply chain platforms (ERP, MRP, WMS, procurement tools). You will respond to issues submitted by supply chain analysts, procurement specialists, buyers, planners, and program managers, with case complexity ranging widely. Your responsibilities include:
**Triage, Troubleshooting & Incident Resolution:**
- Serve as the bridge between supply chain operations and digital systems, identifying and resolving software issues impacting efficiency
- Monitor and triage reported problems across multiple platforms based on urgency, impact, and scope
- Conduct root cause analysis by observing actual supply chain processes and their interaction with digital systems
- Escalate to engineering teams with clear operational context about supply chain realities and downstream impacts
- Develop workarounds and best practices that balance system limitations with operational requirements
- Proactively identify unreported problems through system data analysis, KPI monitoring, and process adherence review
**Cross-Functional Problem Solving & Systems Thinking:**
- Step into high-priority, multi-team problems, bringing structure to ambiguity and driving resolution
- Project manage across large cross-functional stakeholder groups, leading meetings and managing communications
- Support system implementations, upgrades, and migrations through user acceptance testing, training development, and change management
- Propose targeted workflow and configuration improvements to enhance user experience and reduce recurring support needs
You will work embedded in supply chain operations, collaborating cross-functionally with Procurement, Purchasing, Planning, Program Management, IT, Engineering, and Business Systems teams to solve complex systems problems that span multiple domains.
**Requirements:**
- Bachelor's degree in Supply Chain Management, Industrial Engineering, Information Systems, Business Analytics, or related field
- 2+ years of experience in supply chain systems, technical support, ERP/MRP administration, business systems analysis, or related operations/technology role
- Hands-on experience with one or more supply chain platforms (SAP, Oracle, NetSuite, Coupa, or similar)
- Hands-on debug expertise with integrated enterprise systems (ERP, MRP, WMS, PLM, procurement platforms)
- Functional understanding of core supply chain concepts, processes, and terminology (sourcing, procurement, inventory, payment) and their relationship to software tools
- Demonstrated ability to multitask competing support demands in fast-paced environments while maintaining quality
- History of collaborative engagement with software engineers and cross-functional technical teams
- Self-driven and proactive problem-solving approach
- Strong communication skills across technical and non-technical audiences; ability to present findings and document solutions clearly
- Must be a U.S. Person due to required access to U.S. export-controlled information or facilities
**Preferred Qualifications:**
- Familiarity with Warehouse Management Systems (WMS) and procurement software/tools
- Experience with system integration tools, APIs, or middleware platforms
- Experience supporting ERP implementations, major system migrations, or continuous enhancement projects
- Experience with process optimization projects under tight deadlines with internal and external stakeholders
- Background in hardware manufacturing, aerospace and defense, or complex supply chain environments
