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Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care to patients, treating physical, behavioral, and social health needs. The company reports 98% patient satisfaction and operates with a mission to improve lives through comprehensive care coordination.
The Supervisor, Clinical Operations role oversees day-to-day activities of Care Specialists, including medical assistants, certified nursing assistants, community health workers, and peer support specialists. Key responsibilities include:
• Supervising and coordinating the work of Care Specialists across the team
• Supporting training efforts and staff development to ensure high-quality care delivery
• Ensuring care coordination across medical and behavioral health providers
• Providing direct assistance to patients and managing caseloads
• Conducting community outreach and building relationships with local resources
• Ensuring compliance with Upward Health policies and regulatory requirements
• Assisting the Manager of Clinical Operations with leadership duties
• Managing data and reporting using Excel and other tools to drive improvements
• Performing home visits and community engagement activities
The ideal candidate will demonstrate strong leadership and accountability, empathy and cultural competency when working with diverse and underserved populations, adaptability in a fast-paced environment, collaborative teamwork, and excellent communication skills. The role requires problem-solving ability to address challenges in patient care and team coordination.
REQUIREMENTS:
• Minimum 5 years of experience in a healthcare-related field supporting patient care, public health, or population health
• At least 2 years of supervisory or team management experience
• Strong organizational, time management, and communication skills
• Proficiency in Microsoft Excel for data analysis and reporting
• Experience or demonstrated interest in working with underserved populations and community health
• Valid driver's license and auto liability insurance
• Ability to perform home visits and community outreach
• Knowledge of community resources and services
• Proven ability to manage and mentor a multidisciplinary team
• Experience in training new staff and ensuring protocol understanding
