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SpaceXSI is building the full Super Intelligence stack, from Colossus supercomputers to Grok models and applications. The Operations Engineering team operates multi-campus, hyperscale GPU infrastructure in Memphis with a mission of achieving 100% GPU uptime, end-to-end, 24/7. Every minute of downtime impacts training throughput and customer commitments.
You will join a new engineering and specialist team serving both Site Operations (compute) and Facility Operations (power and cooling). The role owns incident response and engineering behind the response, holds central control authority over compute impact and drainage, drives day-to-day sustainment of live datahalls, and leads deployment engineering for bringing new datahalls online. You will staff a 24/7 rotation managing incidents from customer impact back to facility level, determine what compute is impacted or drained, and own system-wide response. Day-to-day responsibilities include resolving rack-level compute issues, dispositioning issues across Site Ops and Facility Ops, and leading acceptance and deployment testing campaigns for new data halls.
You will develop production scripts and automation for datahall bring-up, build automation behind the NOC Bot (the automated monitoring layer replacing traditional technician NOC), and develop manufacturing-planning-style work instructions to help technicians work more efficiently and safely. You will own and document the live, changing state of datahall operations as new halls come online, and enable Site Ops and Facility Ops technicians to do their jobs more efficiently and safely to increase GPU uptime. Think of this as the datacenter equivalent of SpaceX Launch Engineers and Launch Controllers: engineers and specialists with system-level knowledge of the whole site.
REQUIREMENTS:
- High school diploma or equivalent and 2+ years of experience in datacenter, critical facilities, HPC, or similar large-scale operations
- Associate's or Bachelor's degree in a technical field is a plus
- System-level knowledge of datacenter sites spanning compute, network, power, and cooling
- Experience owning or running incident response in a 24/7 operations environment
- Specialized troubleshooting skills across rack-level compute and facility systems
- Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters
- Production scripting and automation experience (e.g., Python, Bash)
- Experience writing work instructions, procedures, or manufacturing planning for technicians
- Experience supporting GPU, AI, or high-performance computing environments at scale
- Ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents
- Must be able to work a 24/7 rotating schedule, including nights, weekends, and holidays
- Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use
- Must be willing to work extended hours as needed during incidents or datahall bring-up
