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OVME is seeking a Studio Manager to oversee daily operations and administration of their aesthetic/medical studio location. You will manage all aspects of studio operations, supervise a team of aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, and ensure exceptional customer service delivery.
Key responsibilities include:
- Oversee daily studio operations and ensure efficient, effective service delivery to clients
- Supervise and mentor studio staff, fostering a positive and collaborative work environment
- Monitor and analyze key performance indicators (KPIs) to identify improvement opportunities and implement strategies
- Prepare regular reports on studio activities, financial performance, and operational metrics
- Implement operational policies, procedures, and standards to maintain consistent high-quality service
- Coordinate and optimize appointment scheduling to maximize productivity while maintaining excellent patient care
- Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products
- Collaborate with the clinical team to ensure seamless coordination between clinical and administrative functions
- Conduct regular staff meetings to facilitate communication, address concerns, and provide training and development
- Manage client inquiries, feedback, and complaints with timely and satisfactory resolution
- Oversee implementation of marketing and promotional strategies to attract new clients and enhance retention
- Ensure compliance with relevant regulations including health and safety standards, privacy laws, and licensing requirements
REQUIREMENTS:
- 3+ years of management experience
- Exceptional written and verbal communication skills
- Ability to thrive in a fast-paced, client-service-oriented collaborative team environment
- Social media management experience
- Ability to function independently with minimal supervision
- Ability to work well independently, in a team environment, and with remote employees
- Team player mentality with strong sense of ownership and urgency
- Extremely detail-oriented with strong organizational skills and ability to multi-task
- Self-starter with passion for learning
- Medical CRM/Zenoti experience a plus
- Bachelor's degree or comparable industry experience preferred
