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OVME is a fast-growing medical aesthetics brand with 25+ locations across the United States. Founded in 2018, the company has built a devoted following by delivering memorable client experiences and fostering a culture centered on trust, generosity, and thinking differently.
We are seeking a dedicated and results-driven Assistant Manager to lead operations at our Jacksonville medical aesthetics studio. Reporting to the Studio Manager, you will play a critical leadership role in supporting daily operations, guiding studio teams, and ensuring a high-quality client experience.
Key Responsibilities:
Operational Excellence & Studio Management: Partner with the Studio Manager to ensure smooth daily operations. Oversee and optimize the appointment booking system to minimize scheduling conflicts and improve efficiency. Troubleshoot operational and workflow challenges to maintain productivity and service quality. Ensure accuracy, compliance, and confidentiality in all client records and documentation. Maintain studio organization, cleanliness, and adherence to safety and health regulations. Assist with inventory monitoring and operational needs.
Leadership & Team Support: Serve as a role model for professionalism, customer service, and work ethic. Act as a mentor to Studio Coordinators and Medical Assistants, providing guidance, training, and ongoing feedback. Foster teamwork and accountability by checking in with team members, supporting coverage, and encouraging collaboration. Assist with onboarding and training new hires to ensure alignment with studio processes and culture. Support performance monitoring and team development initiatives.
Client Experience: Lead by example in delivering a high-touch, luxury client experience aligned with OVME's standards. Act as a key point of contact for client inquiries, ensuring timely, professional, and empathetic responses. Support the preparation and delivery of treatments to create a seamless client journey. Uphold privacy, safety, and confidentiality in all client interactions.
Communication & Collaboration: Serve as a liaison between clinical, administrative, and leadership teams to ensure smooth communication and workflow. Keep leadership informed of studio performance, operational challenges, and opportunities for improvement. Facilitate team communication to ensure alignment on priorities and goals. Collaborate with cross-functional teams to support studio efficiency.
Decision Making & Problem Solving: Build confidence in managing minor escalations and resolving operational issues. Exercise sound judgment in daily decision-making and know when to escalate concerns to leadership. Proactively identify opportunities for process improvement and enhanced client or team experiences.
Requirements:
- Minimum 2–4 years of management experience, preferably within medical aesthetics or a comparable industry
- Ability to lead by example, support team members, and take initiative in daily studio operations
- Proficiency in front desk responsibilities, including patient management systems, scheduling, client experience, and handling escalations
- Excellent communication and interpersonal abilities to foster a positive, motivating, and inclusive environment
- Results-oriented with a focus on achieving performance targets and driving revenue growth
- Strong problem-solving skills with a proactive approach to challenges and operational efficiency
- Experience with social media platforms and content creation, with the ability to manage and regularly update the studio's social media page
- Commitment to delivering a high-end, personalized client experience aligned with OVME's brand and values
- Familiarity with industry trends, best practices, and compliance standards within medical aesthetics is a plus but not required
- Must be able to work evenings and weekends
