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Salary: USD 72,000 - 82,000 / annual
Campus is a Series B-funded, accredited two-year online college offering live classes taught by professors from top universities (Princeton, Stanford, Howard) and focusing on business and AI skills. Students graduate career-ready or prepared to transfer to four-year universities. The company was named one of Fast Company's Most Innovative Companies of 2024.
The Student Success Team Lead will manage a team of success coaches, driving student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, this role combines team leadership with hands-on coaching and direct student support.
Key Responsibilities:
- Lead and develop a team of success coaches, ensuring they build meaningful relationships with students
- Conduct weekly team meetings and pipeline sessions to identify retention strategies and focus areas
- Monitor team activities (calls, emails, texts) and conduct call monitoring to provide feedback and coaching
- Use data and KPIs (retention, attendance, student NPS) to track performance and guide team decisions
- Support coaches in addressing challenges and improving student outcomes
- Manage a small personal caseload of students to stay connected with the coaching experience
- Escalate and manage complex student concerns as needed
- Partner with leadership and stakeholders on initiatives and organizational priorities
- Identify growth opportunities and implement improvements to the student success program
- Apply teaching or instructional experience to coach the team effectively, modeling accountability and student-centered practices
Workplace: Hybrid schedule requiring in-office attendance Tuesday–Thursday; remote work available Monday and Friday.
Requirements:
- 4+ years of experience in customer service, education, student support, or coaching/mentoring programs
- 3+ years of leadership experience with proven ability to manage and develop teams
- Strong communication and interpersonal skills to build relationships with students and staff
- Data-driven mindset with experience using metrics to track performance and guide decisions
- Passion for coaching, mentoring, and helping others succeed
- Nice to have: Prior teaching experience (particularly high school) or experience in education sector or mission-driven organizations
- Must be authorized to work in the U.S. without requiring new H-1B sponsorship (H-1B transfers and TN visas for eligible Canadian/Mexican citizens supported)
