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OpenAI's Strategy & Operations team is seeking a Program Manager to drive cross-company readiness and response for critical moments, managing both organizational and company-critical programs. This role requires high maturity, strong executive presence, and sound judgment in complex, high-profile situations.
You will program manage special projects and company-wide initiatives with a focus on safety, requiring strong planning and cross-functional coordination. Key responsibilities include absorbing information from diverse inputs to frame decisions and communicate clear updates, recommendations, and trade-offs to both product and executive audiences. You will drive processes across teams to ensure unified, efficient responses during critical periods, actively collaborate with cross-functional teams on prioritization and fast-moving issues, and identify and prioritize emerging risks, escalations, sensitive investigations, product mitigations, and red-teaming efforts.
The role works closely with functional teams, particularly those focused on product and trust & safety issues. You will need to create systems and tools to facilitate internal processes and enable rapid response to critical events. Success requires the ability to clearly communicate challenges and trade-offs under pressure, with outstanding organizational and written communication skills including drafting executive-level briefs and reports.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products, with safety and human needs at the core of its mission.
Requirements:
- 5–10 years of proven experience working with Product/technical teams, Program Management, Crisis Management, Escalations Management, Consulting, or similar roles
- Demonstrated ability to work on and understand technically complex projects and program manage workflows
- Experience working on projects and initiatives with a focus on integrity, operations, and trust & safety
- Demonstrated ability to clearly communicate challenges, recommendations, and trade-offs under pressure
- Outstanding organizational and written communication skills, including drafting executive-level briefs or reports
- Proven track record of effectively prioritizing and managing workloads with strong commitment to delivering high-quality results
- Ability to collaborate with teams to create systems/tools for internal processes and rapid response to critical events
