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Wolt is a delivery platform operating in 500+ cities across 30 countries. The company is seeking a Strategy & Operations Manager to join the EMEA Growth & Engagement team, which owns the growth and engagement of Wolt+ and Deliveroo Plus subscription programs across 40+ markets in Europe and the Middle East.
You will join the Engagement pod, focusing on understanding what turns subscribers into healthy, engaged, long-term members. Your core responsibilities include:
• Identify and prioritize the largest opportunities to improve member experience and subscription health across EMEA by analyzing customer behavior, market performance, and economics to size opportunities and determine which areas will most materially move business results.
• Understand the member lifecycle end-to-end, identifying where customers struggle during onboarding, habit formation, value discovery, and engagement, then translate those insights into practical interventions.
• Own initiatives from problem definition through execution and results, working closely with Product, Engineering, Data Science & Analytics, Marketing, Commercial, and Finance teams.
• Build and run an experimentation roadmap against high-priority opportunities. Translate business problems into clear hypotheses, design A/B tests or other experiments, analyze results, and make scaling or iteration decisions.
• Track and own key performance indicators for your problem space, driving corrective actions through both shorter-term lifecycle levers and longer-term Product/Engineering solutions.
• Collaborate with local and regional teams to ensure strategies reflect customer needs and market context, turning successful approaches into repeatable playbooks that scale across Wolt+ and Deliveroo Plus.
• Monitor customer experience and identify opportunities to make Plus easier to understand, use, and derive value from throughout the membership lifecycle.
Example problem areas include improving the first 30–60 days of membership, onboarding and early order progression, benefit discovery and adoption, lifecycle and CRM journeys, programs driving incremental order frequency, and initiatives improving longer-term member engagement and retention.
REQUIREMENTS:
• 5+ years of relevant experience in: (i) strategy & operations, consumer growth or engagement at a leading consumer technology/platform company; (ii) subscriptions, loyalty or membership businesses; or (iii) management consulting with subsequent operating experience.
• Problem-solving and prioritization skills: comfort structuring ambiguous problems, getting into details, and identifying opportunities most likely to move the needle.
• Analytical and experimentation skills: daily work with data, comfort identifying and sizing opportunities, designing and interpreting A/B tests, making data-driven decisions. Strong spreadsheet skills required; SQL experience useful.
• Customer and lifecycle judgment: ability to understand how customer behavior and needs evolve across the membership journey, identify critical moments, and translate insights into practical improvements to onboarding, engagement, and retention.
• Business ownership and independence: demonstrated experience owning measurable business results from initial analysis through execution and impact. Comfortable operating without a predefined roadmap.
• People and project management skills: ability to inspire and persuade colleagues across backgrounds and seniority levels, coordinate cross-functional teams toward shared goals efficiently.
• AI fluency: comfortable using AI tools in daily work or excited to quickly become so; continuously seeking ways to use AI to work faster and solve problems better.
• Business acumen and user experience judgment: ability to see the big picture, strong intuition about what works for customers, understanding of economics and trade-offs behind business decisions.
