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Salary: GBP 70,000 - 85,000 / annual
Citymapper (a Via company) is a mobility platform that helps millions of people navigate complex cities by providing access to current and sophisticated transport options. As Strategy & Operations Manager, you will lead a talented team of Data Analysts responsible for ensuring the quality and reliability of Citymapper's data across web and mobile products.
In this hands-on leadership role, you will coach and develop your team, remove blockers, and create conditions for them to succeed. You'll sit at the intersection of product, engineering, and commercial teams, helping set priorities, solve complex problems, and drive meaningful improvements for users.
Key responsibilities include:
- Lead, coach, and grow a high-performing team of Data Analysts
- Own data strategy and quality for your region, ensuring millions of users can rely on the platform
- Partner with Product, Engineering, and Operations to align priorities and deliver high-impact improvements
- Shape the evolution of team tools, workflows, and automation by partnering with engineers to build scalable systems
- Turn complex datasets into actionable insights that guide decisions and drive product improvements
You'll work in a hybrid model with a spacious office near Chancery Lane, including weekly team lunches.
REQUIREMENTS:
- Proven experience directly managing and developing a team, with a track record of coaching, giving thoughtful feedback, and creating an environment where people can grow
- 4+ years of experience in an operational, technical, product, or cross-functional role
- Comfortable navigating ambiguity, balancing competing priorities, and finding solutions when the path isn't obvious
- Technical comfort engaging with data and product work; ability to understand complex problems and build trust with technical teams (need not be the most technical person)
- Strong project management skills: bringing structure to complex work, keeping multiple priorities moving, balancing detail with bigger picture
- Clear communicator who builds trust quickly across functions; equally comfortable in engineering discussions, product conversations, or business planning sessions
NICE TO HAVE:
- Experience with data, Python, and/or common transit data formats (GTFS, TransXChange, SIRI, HAFAS)
- Curiosity and willingness to dive into new topics and keep learning
