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Salary: USD 128,560 - 188,900 / annual
Twilio is seeking a Strategy & Operations Manager to join the Strategic Growth team within the Industry Relations & Strategic Growth organization. This is a high-visibility role focused on unlocking exceptional growth for Twilio's customers and business by tackling executive-level strategic problems in the communications and AI ecosystem.
In this role, you will partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications. You will drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams to achieve core company goals. You will take full accountability for VP-level strategic initiatives, delivering mission-critical projects on schedule while optimizing customer experience.
Key responsibilities include:
- Strategic Decision-Making: Partner with executives to define and execute business strategies across multiple communications ecosystems
- Cross-Functional Leadership: Drive alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams
- End-to-End Ownership: Take full accountability for VP-level strategic goals and mission-critical projects
- Executive Communication: Synthesize complex technical and strategic data into concise presentations, memos, and board-level reporting
- Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex business challenges
- Domain Expertise: Lead as subject matter expert for global connectivity initiatives, advising leadership on reach, quality, and profitability
You will work with a team of operators and former consultants who have delivered impact in product-led growth, international expansion, compliance, and go-to-market. The role requires an extreme owner/founder mindset, ability to move fast, and desire to solve big challenges in a rapidly growing space.
Note: This role is remote but not eligible for hire in CA, CT, NJ, NY, PA, or WA. Occasional travel may be required for project or team in-person meetings.
REQUIREMENTS:
Required:
- 4–6 years of experience in strategy, operations, management consulting, product, or growth roles
- Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making
- Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance from individual contributors to VP levels
- Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges
- Strong proficiency in data analysis and visualization (e.g., SQL, Looker, Tableau, Coefficient, Airtable)
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
Desired:
- Experience in SaaS, technology, management consulting, banking, or other fast-paced environments
- Experience using AI to accelerate productivity (e.g., Claude, OpenAI, Gemini, Glean)
- Familiarity with telecom, messaging, and voice networks
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
