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Salary: USD 120,000 - 160,000 / annual
Via is transforming public transportation through technology. As Strategy & Operations Principal - Launch, you will lead the end-to-end launch of new, complex transit services across high-visibility markets. This is a full-ownership role spanning technology implementation, operational setup, service performance, partner relationships, and direct leadership of a 30+ frontline team.
Key Responsibilities:
Launch & Service Performance: Own the complete launch of new Via services from technology implementation through operational setup. Define and manage KPIs across on-time performance, rider satisfaction, safety, and cost efficiency. Translate weekly and monthly performance data into actionable decisions.
People Leadership: Lead a 30+ team of field operators and drivers during launch transition, including hiring, coaching, and performance management. Build an operation where people feel accountable, supported, and proud. Hire, develop, and train frontline leaders for long-term operations.
Partner & Stakeholder Management: Own Via's relationship with transit agency partners (public entities with boards, elected officials, and community accountability). Represent Via to community stakeholders, local officials, and riders.
Operational Excellence: Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery. Identify and execute cost and efficiency improvements that strengthen margins without compromising service quality.
Product Development: Influence the product roadmap for Via's newest product lines.
This role requires up to 50% travel.
Requirements:
- Minimum 5+ years of experience in operations, consulting, strategy, tech, or similar field with meaningful client accountability and demonstrated ability to lead large projects and develop teams
- Ownership mentality: you get things done, plan ahead, manage risks, and design processes to prevent problems
- Leadership instinct and experience: ability to motivate and inspire individuals from drivers to transit agency CEOs
- Effective at managing multiple tasks simultaneously; strong delegation and prioritization skills
- Attention to detail and operational judgment; comfort with both spreadsheets and field work
- Partner and stakeholder sophistication; ability to manage complex, high-stakes relationships not fully in your control
- Mission alignment: understanding that Via's partners are public agencies serving communities often without other transportation options
- Flexible and adaptable; comfortable with rapid change and problem-solving on the fly
