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Prodigal is building AI agents for loan servicing and collections, founded in 2018 by IIT Bombay alumni. The company has grown to 100+ enterprise customers across North America and is backed by Y Combinator, Accel, and Menlo Ventures. You'll join the Strategy & Operations team, which acts as the consulting and services arm, partnering with lenders (banks, NBFCs, BNPLs) and debt collection agencies to transform consumer engagement using data-driven insights and AI-powered workflows.
As Strategy and Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients. This is a hands-on role spanning problem identification, strategy design, and execution across engagement channels. You'll work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship.
Key responsibilities include: acting as a strategic advisor to customer CXOs; owning end-to-end engagement strategy to drive improvements in collections, recoveries, self-serve usage, and consumer experience; designing structured experimentation frameworks with hypotheses, success metrics, and result analysis; partnering with data science teams to operationalize models (channel affinity, right-time-to-contact, offer logic); ensuring strategies are implemented correctly; monitoring performance dashboards and resolving workflow issues; developing KPI frameworks; and improving processes and systems to increase transparency and iteration speed. Within 6-12 months, you'll have the opportunity to hire and lead analysts to amplify impact.
Required qualifications: Bachelor's degree in Engineering, Mathematics, or related field (preferably from a Tier 1 college) with minimum 1 year of consulting experience at a Tier 1 or Tier 2 firm. Familiarity with SQL, Python, or other data analysis tools is a plus. Strong communication skills and attention to detail are essential.
