SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 123,000 - 145,000 / annual
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. The company integrates a vast catalog of components with a digital manufacturing platform to empower engineers and procurement teams across the product lifecycle. With operations in the San Francisco Bay Area and Chicago, MISUMI serves innovative companies and startups in the Americas.
As a Strategic Program Manager (SPM), you will act as a trusted advisor to leading enterprises and innovative startups, guiding them through New Product Development (NPD), New Product Introduction (NPI), and mass production. You will partner with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute complex programs, ensuring products launch on time, within budget, and at the highest quality standards.
Key responsibilities include:
- Serve as the primary customer advocate, building strong relationships and delivering high-quality customer experiences that drive long-term loyalty
- Collaborate cross-functionally with pre- and post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle
- Leverage technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop mitigation plans, and manage changes
- Act as the Subject Matter Expert (SME) for programs, providing insights and guidance to internal teams and customers
- Monitor and report program milestones, making necessary adjustments to timelines and deliverables to meet customer expectations and maintain quality standards
- Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency
- Facilitate regular status meetings with customers and internal teams to communicate requirements, timelines, and quality standards
- Contribute to the Quality Management System (QMS)
You will play an active role in continuous improvement, identifying opportunities to refine internal processes and drive operational enhancements that strengthen MISUMI Americas as a partner.
REQUIREMENTS:
- Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering
- 5+ years of experience managing projects/programs in fast-paced engineering or manufacturing environments
- Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
- Expertise in one or more manufacturing processes: CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
- Customer-facing experience leading complex, consultative technical sales engagements
- Strong program management, risk management, and time management skills with ability to prioritize and meet deadlines
- Proficiency in standard program management tools and software for tracking, communication, and reporting
- Self-starter with strong business acumen and customer-first mindset; capable of solving problems and building meaningful relationships
- Focus on process optimization, service enhancement, and driving customer success
- Passionate about learning, building solutions, and tackling challenges
- Outstanding verbal and written communication skills; experience working across multi-cultural, cross-functional teams
