SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Assembled is a unified platform that orchestrates human agents and AI at scale for customer support operations. The company powers support teams at companies like Canva, Etsy, and Robinhood, offering AI Agents for end-to-end case resolution, AI Copilot for agent assistance, and AI-powered workforce management. Backed by $71M from NEA, Emergence Capital, and Stripe, Assembled is building the platform that makes AI and human collaboration work effectively.
As Strategic Partnership Manager, you will own Assembled's most critical partnership relationships and build the next wave of ecosystem partnerships that define the go-to-market motion. Partnerships currently drive 30% of revenue, and you'll own the strategic alliances that contribute most significantly to this function.
Key responsibilities include developing comprehensive partnership strategies for Assembled's most strategic and complex partnerships; cultivating and maintaining senior-level relationships with partner organizations as Assembled's primary liaison; designing and delivering training and enablement programs that build partner competency; accelerating pipeline generation through joint planning, account mapping, and co-selling motions; and tracking partnership performance metrics to continuously refine strategies and maximize sourced and influenced revenue.
You'll have end-to-end ownership: partner strategy, leading executive relationships, driving co-sell motions, launching new partnerships at scale, and ensuring Assembled has positive mindshare from individual contributor to leadership level. You'll leverage AI tools to accelerate execution and expand what's possible across key partnerships.
The ideal candidate has 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships. You have a proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts. You demonstrate strategic thinking in developing partnership strategies aligned with broader business goals, proven ability to leverage AI tools to accelerate deliverables, and familiarity with the customer support technology landscape and how AI impacts the CX space.
