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Viva.com is Europe's first Tech Bank for businesses, operating across 29 countries with a comprehensive platform spanning omnichannel payment acceptance, deposit accounts, card issuing, financing solutions, and fiscalisation services. The company pioneered Tap on Any Device technology and is regulated by the FCA in the UK.
As Strategic Partner Pre-Sales & Success Manager, you will own the full customer lifecycle for strategic merchant accounts—from initial discovery and solution design through implementation, go-live, and long-term growth. This is a highly visible role combining commercial thinking, project ownership, and relationship management across cross-functional teams.
Key responsibilities include:
**Implementation & Project Delivery:**
- Scope strategic account opportunities and define tailored project requirements
- Produce Statements of Work and guide projects from onboarding through go-live
- Coordinate internal and external stakeholders to maintain project momentum
- Manage milestones, dependencies, and key decisions with clear visibility
- Ensure testing, pilot phases, and readiness checks are completed before launch
- Deliver a smooth, high-quality implementation experience
**Customer Success & Account Growth:**
- Own post go-live success and support long-term relationship expansion
- Act as trusted advisor on integrations, reporting, reconciliation, and tailored solutions
- Identify opportunities to expand relationships through additional products and services
- Lead business reviews, monitor performance, and provide improvement recommendations
- Conduct post go-live evaluations and capture lessons learned
- Collaborate with internal teams to align on shared growth opportunities
**Product Improvement:**
- Share customer feedback and feature suggestions with the Product team
- Provide clear business and technical input to influence solution development
- Help shape future offerings based on customer and market requirements
This role suits someone from a pre-sales, technical sales, customer success, implementation, or project management background in payments, SaaS financial solutions, or related technology environments. You will work in a fast-moving, innovative payments environment with visibility and impact across strategic accounts.
**Requirements:**
- Background in pre-sales, technical sales, customer success, implementation, or project management within payments or SaaS-based financial solutions or related technology
- Ability to lead technical and commercial discovery calls and prepare Statements of Work
- Strong ability to manage complex client conversations and cross-functional stakeholders
- Commercial awareness and confidence to support enterprise-level opportunities
- Experience working with tailored solutions, integrations, or strategic accounts
- Strong organisational skills and ability to manage multiple priorities effectively
- Consultative, customer-focused approach with proactive mindset
- Good understanding of APIs and RESTful integrations, with ability to discuss technical requirements with internal and external stakeholders
**Desirable:**
- Experience supporting strategic or enterprise merchants
- Knowledge of payment solutions, integrations, or merchant acquiring
- Track record of growing customer relationships post-implementation
- Experience collaborating with product and technical teams to shape solutions
