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Salary: USD 111,562.5 - 150,000 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As a Strategic Customer Success Manager focused on the US Public Sector, you will be the primary strategic partner for Samsara's top public sector customers, including cities, states, school districts, and universities. You will pick up where the implementation team leaves off, working closely with customers to understand their fleet and unique operational challenges, advising on platform customization, and becoming their long-term trusted advisor.
Key responsibilities include:
- Ensure customers maximize safety, efficiency, and sustainability gains from the IoT platform
- Compose joint success plans outlining customer objectives, metrics, timelines, and barriers to value realization
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership to review successes and align on upcoming goals
- Conduct workshops to understand current operations and recommend workflow changes for optimal product adoption
- Deeply understand Samsara's platform capabilities across field services, utilities, long-haul transportation, school buses, and other verticals
- Serve as a mentor to wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles as the company scales
The role is cross-functional, requiring collaboration with Sales, Support, Sales Engineering, and Product teams. You will experience multiple aspects of a hyper-growth public company and have autonomy to shape your career trajectory within the organization.
This is a remote position open to US candidates except those in Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
REQUIREMENTS:
- 5+ years of experience in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust and communicating effectively with diverse stakeholders: executives, Product/Engineering leadership, day-to-day software users
- Passion for going above and beyond, taking initiative, thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in unstructured, fast-paced, change-heavy environments
